Privacy Policy

April 21, 2021

New Wave Foods, Inc. (“NWF”, “we” or “us”) values the privacy of its users (“you”). This Privacy Policy (the “Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. 

We reserve the right to make changes to this Policy at any time and will post the revised Policy on this website.  To ensure that you are aware of the latest changes, you should frequently visit this page. If we decide to make use of any personally-identifiable information that we have collected, in a manner substantially different from the terms of the Policy when the information was initially collected, we will notify you by email, provided that we have your current email address. You will have the option to decide whether to permit us to use the information in this manner. 

This Policy applies to NWF, and it governs the collection and use of information on www.newwavefoods.com and www.newwavefoodservice.com.  By using either of these sites, you are consenting to the data collection and use practices outlined in this Policy.

Please note that this Policy does not govern the collection and use of information by organizations that  we do not control, nor by individuals who are not employed or managed by us. If you visit a website that we identify or link to, you should review that website’s privacy policy before providing information on that website. We strongly recommend that you review the privacy policies of any website you choose to use to understand the way in which the site collects and uses information.

Specifically, this Policy will inform you of the following:

  1. What personally identifiable information we collect through our website;
  2. Why we collect personally identifiable information and the legal basis for such collection;
  3. How we use the information we collect and with whom we share it;
  4. What choices are available to you regarding the use of your information; and
  5. The security procedures we have in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user, provide you with access to our website, or provide you with information about our company or our  products or services. This website collects various types of information, including:

  • Information that you voluntarily provide which may include your name, address, email address, physical address, billing and/or credit card information which may be used when you purchase products and/or services and to deliver the products and services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In addition, we may have collect non-personally identifiable, anonymous demographic information, as well as information on your browser, IP address, or operating system which may assist us in providing and maintaining superior quality service.

We may also deem it necessary, from time to time, to follow websites that our users may frequent to glean the types of products and services that may be popular with customers or the general public. Please note that we will only collect personally identifiable information that you knowingly and willingly provide to us. We intend to use personally identifiable information only for the purpose for which it was requested, and any additional uses specifically provided in this Policy.

Why We Collect Information and For How Long

We collect information about you for several reasons:

To better understand your needs and to provide you with the information, products and services you have requested;

  • To fulfill our legitimate interest in improving our website and our products and services;
  • To send you promotional emails containing information you may be interested in when we have your consent to do so;
  • To contact you to complete surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our website according to your online behavior and personal preferences.

    We will not retain information we collect from you for longer than we need such information. The length of time we retain your personal information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims may be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the relationship we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

We do not now, nor will we in the future, sell, rent or lease any of our personally identifiable information to third parties.

We may collect and make use of personally identifiable information to assist in the operation of our website and to ensure delivery of our products and services. At times, we may use personally identifiable information to keep you informed of other products and services.

We may also contact you to complete surveys and/or research questionnaires related to your opinion of our products and services.

We may use various third-party social media features including but not limited to LinkedIn, Instagram, Facebook, Twitter and other interactive programs. These may collect your IP address and require cookies function properly. These services are governed by the privacy policies of the providers and are not within  our control.

Disclosure of Information

We may not use or disclose the information you provide us except under the following circumstances:

  • as necessary to provide services or products you have ordered;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • as required by law, or in response to a subpoena or search warrant;
  • to outside auditors who have agreed to keep the information confidential;
  • as necessary to enforce the Terms of Service;
  • as necessary to maintain, safeguard and preserve our rights and property.

Non-Marketing Purposes

We respect your privacy but reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in our products and services). In certain circumstances, we may use our websites, internet postings, or other public means to post a notice.

Children under the age of 13

Our website is not directed to, and does not knowingly collect personally-identifiable information from children under the age of thirteen (13). If we determine that such information has been inadvertently collected, we shall immediately take the necessary steps to ensure that such information is deleted from our systems, or that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain the consent of a parent or guardian to use this website.

Unsubscribe or Opt-Out

You have the option to opt-out of receiving communications and unsubscribe from our website. To opt-out of receiving communications or unsubscribe from our website please send an email that you wish to unsubscribe to info@newwavefoods.com. If you wish to opt-out of or unsubscribe from any third-party websites, you must visit that specific website to opt-out or unsubscribe.

We will continue to abide by this Policy with respect to personally-identifiable information previously collected.

Links to Other Websites

Our website may contain links to affiliate and other websites. We are not responsible for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage you to be aware when you leave our website and to read the privacy statements of every website that collects personally-identifiable information. This Policy applies solely and exclusively to the information collected by our website.

Notice to European Union Users

NWF operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. By providing personally identifiable information to us, you are consenting to its storage and use as described in this Policy.

Security

NWF takes precautions to protect your information. When you submit sensitive information on our website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only those employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The information systems on which we store personally identifiable information are maintained in a  secure environment in order to prevent any loss, misuse, unauthorized access, disclosure or modification of such information.

When appropriate we also use Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personally identifiable information. 

Acceptance of Terms

By using this website, you  agree to the terms and conditions  of this Privacy Policy. If you do not agree to these terms and conditions, then you should refrain from further use of this website. In addition, your continued use of this website following the posting of any updates or changes to this Privacy Policy and our terms and conditions shall mean that you agree and accept such changes.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us at the email address below.

info@newwavefoods.com

Mailing Address available upon request